At TimeArgent, every timepiece is carefully inspected before dispatch to ensure it meets our standards of craftsmanship and quality. We understand that exceptional products should be matched by exceptional service, and we are committed to assisting you should the need arise.

1. Return Policy

Customers may request a return within 3 days of receiving their order.

To be eligible for a return, the product must:

• Be unused and unworn

• Be free from scratches, marks, alterations, or signs of use

• Protective films on the backcover, glass and watchstrap of the watch should be intact. 

• Be returned in its original condition

• Include the original watch box, warranty card, tags and all accompanying materials

All return requests are subject to review and approval by the TimeArgent Quality Assurance team.

2. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged in transit, defective, tampered with, or different from the item ordered, you must notify us within 48 hours of delivery.

Mandatory Unboxing Video Requirement

To protect both our customers and our brand from transit-related disputes, a complete unboxing video is required for all claims involving:

• Transit damage

• Missing items

• Package tampering

• Incorrect product received

The unboxing video must clearly show:

• The unopened shipping package before opening

• The shipping label and outer packaging

• The complete unboxing process from start to finish

• The watch and all contents received inside the package

• A continuous recording without edits, cuts, pauses, or interruptions

The video must be clear, properly illuminated, and recorded in a manner that allows the contents and condition of the package to be verified.

Important Notice

Claims relating to damage, missing contents, tampering, or incorrect products cannot be evaluated without a valid unboxing video that complies with the requirements above.

TimeArgent reserves the right to decline such claims where an appropriate unboxing video is not provided.

Upon successful verification of the claim, TimeArgent may, at its sole discretion, offer a replacement, repair, store credit, or refund.

3. Refund Process

Once your returned product has been received at our facility, it will undergo a quality inspection.

We will notify you once the inspection has been completed and inform you whether your refund request has been approved.

If approved, the refund will be processed to your original method of payment within 10 business days.

Please note that financial institutions, payment gateways, and credit card providers may require additional time to process and reflect the refund in your account. Such processing times are outside the control of TimeArgent.

Refunds will only be issued after the returned product has been received and successfully passed our quality inspection process.

4. Important Points to Note While Requesting a Return or Replacement

• Accessories, straps, gift packaging, and complimentary items are non-refundable and non-returnable.

• Products eligible for return or replacement must be unused, undamaged, and returned in their original packaging with all supplied contents.

• Watches that show signs of wear, resizing, scratches, dents, marks, or damage to the case, bracelet, clasp, crown, crystal, or any other component will not qualify for return or replacement.

• Refunds will only be processed after the watch has been received by TimeArgent and inspected by our Quality Assurance team.

• The original presentation box supplied with the watch must be returned in good condition. If the box is returned damaged, incomplete, or unsuitable for reuse, the cost of replacement may be deducted from the refund amount.

• Customers are strongly advised to package both the watch and presentation box securely using adequate protective materials, including bubble wrap and external packaging, to prevent damage during transit.

• Approval of any return, replacement, or refund request remains subject to a successful Quality Check upon receipt at our facility.

• TimeArgent reserves the right to refuse returns, replacements, or refunds that do not comply with the conditions outlined in this policy.

Contact Us

For assistance with returns, replacements, refunds, or product-related concerns, please contact our customer care team:

Email: crafted@timeargent.co.in

WhatsApp: +91 92748 48789

Our team will be pleased to assist you and ensure your experience with TimeArgent reflects the standards of the brand.